Even manipulation customers the best customers receive an occasional complaint. The solution to these kind of complaints They help to loyal customers who will then d & 39; other companies. Here are some tips.
1 important. Listen carefully to the customer and to collect as much information as & 39 d possible.
2. Reaffirming the query, as you understand that. This guarantees quite what the situation is.
3. The solution to the problem as quickly as possible. Tell the person you are sad, the product is & 39; n and ask what you can do to this right. It discuss with the customers, even if you are right, and are not defensive.
3. After the correction of the problem, says the customer would like to thank you for your attention, and you enjoy their business.
4. There should be a written your employees to monitor and reward if they & 39; a good job.
Remember! The customer is not always May, but a customer is dissatisfied law May are well treated, one of your most loyal customers.
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